Learn what the average hold times are like.Discover which languages are spoken by representatives.Make sure support is available 24 hours a day and seven days a week.In an industry where betting odds can change at any moment, gamblers need action because you never know which bet will be the one that changes your life.Īs you read through sportsbook reviews, there are certain things you should be looking for: You call customer service, get put on hold, are transferred six times, and spend an hour trying to solve what should be a simple issue. Your internet goes down you have a billing question, everything’s going wrong for you. Let’s look at what you need to know about customer service before opening an account. The sooner your concerns are alleviated, the sooner you can place a Super Bowl bet or check out horse racing betting odds. It’s in everyone’s interest to address concerns efficiently.

Whether you want to talk to someone over the phone, get support via chat, or email a question, online sportsbooks typically offer a helping hand in three different ways.Īt the end of the day, customers want to bet, and companies want to take wagers. Customer service isn’t the sexiest part of any business, but when you need assistance with a frustrating issue, it’s crucial.